OrlandoFCU Mobile Banking Frequently Asked Questions

Q. What is the difference between Mobile Banking and Online Banking?
A. Mobile Banking has been designed to provide you with access to the most popular Online Banking features while you’re out and about. Features include: view account balances, make a one time transfer, view account history for the last 15 days. Online Banking is used to perform extensive transactions such as setting up bill payments, downloading Statements, setting up recurring transfers, and so much more.

Q. How can I enroll for Mobile Banking?
A. You can login to your Online Banking account from your PC or you can enroll from your web-enabled phone. To enroll on your web-enabled phone you must have successfully logged into your traditional Online Banking account at least once.

Q. Why are not all my accounts showing up on Mobile Banking?
A. You must select the accounts you want to view from your traditional Online Banking account first. New accounts you open after you sign up for Mobile Banking will also have to be selected first before you will are able to view them in Mobile Banking. Note: your credit card account will not be able to be viewed in Mobile Banking.

Q. Why am I not able to enroll into Mobile Banking on my web enabled phone?
A. Users who have not previously logged into the traditional Online Banking successfully are not able to enroll from their cell phones. Users with Inactive Online Banking accounts must re-activate Online account. Users who are in the middle of a password reset may also not be able to enroll into their Mobile account.

Q. What is "Classic View" on Mobile Banking?

A. Mobile Banking users who do not have a smartphone (i.e. iPhone/Android) can use the Classic View to access Mobile Banking.

Q. How can I access the traditional Online Banking site on my Mobile phone?
A. When you type in https://www.orlandofcu.org on your mobile device, you will automatically be taken to our Mobile website. Select the "View Full Site" option at the bottom of the screen. This will take you to our regular website, from which you can access your traditional online banking account.

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A.  OrlandoFCU mobile banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

Q. What functions can I perform from my mobile device?
A. The functions that can be performed with OrlandoFCU mobile banking are:

  • View Transaction History (the last 15 days)
  • View Account Balances
  • Transfer Funds between accounts
  • View eAlerts

Q. What if I no longer want to be a mobile user?
A. Log in to your Orlando Federal Credit Union online banking account> Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.

Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (i.e funds transfer) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Q. What do I need to do if I get a new phone?
A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

Q. How can I search for a transaction?
A. You will only be able to view 15 days’ worth of transaction history on your mobile device. There is not a search feature.

Q. Can I use any mobile device to access my accounts on Mobile Banking?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for Mobile Banking, not necessarily the device from which you perform a transaction.

Q. What if I can’t get my mobile device to work with my Mobile Banking account?
A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)